Services
Annual software maintenance — Annual Software Maintenance Agreement
We plan post-delivery maintenance work under an annual agreement with a defined scope and clear responsibilities.
What you walk away with
Post-delivery maintenance runs to plan, within an agreed annual scope.
- Start
- 1–2 weeks after signing
How we work
Your software's needs, how it is used and the systems it depends on can change over time. With our annual maintenance agreement, we handle the maintenance work we have agreed on within a planned scope of service. The applications covered and the work to be done are defined before the agreement.
The content of the maintenance service, the way of working, the operations that need approval and each party's responsibilities are defined in writing. New modules and scope extensions are not automatically part of the maintenance agreement. Any additional work needed is assessed separately.
Our 12-month bug-fix warranty from delivery is a separate scope from the annual maintenance agreement. Standard support runs during working hours. For large projects, a dedicated 24-hour support package can be chosen separately. That way it is clear from the start which request is handled under which service.
What is included
- Maintenance scope defined in writing
- Approval steps and clear responsibilities
- Warranty, support and maintenance kept apart
Other services
- Custom SoftwareScalable, maintainable applications shaped around your actual business processes.
- Web PlatformMultilingual, SEO-first corporate and commercial web platforms with admin tooling.
- Mobile AppiOS and Android products from one codebase, store submission included.
- E-CommerceCross-border stores with multi-currency, tax and shipping rules built in.
- SaaSSubscription, multi-tenant, billing and metering ready SaaS products.
- AI ProductsLLM assistants, document processing and workflow automation, measurable and auditable.
- UI/UX DesignFrom research to design system: Figma delivery, component library and accessibility.
- Software supportWe provide standard support during working hours. For large projects, we plan our dedicated 24-hour support package separately.
Not sure which service you need?
A short call usually settles it. Tell us what you are trying to do and we will pick the right starting point together.