Working with developers from different parts of the world makes it possible for different kinds of expertise to contribute to a project. For that diversity to actually benefit the customer, communication needs to be planned too. The customer should be able to easily understand the state of their project — not the geography of the team.
01Keep shared scope in one place
When decisions made in conversations end up scattered across different messages, teams can end up working from different expectations. Scope, acceptance criteria, and changes need to be tracked through a shared record. A task should be described not just with a short title but with the action to be taken and the expected result. This approach also helps a new specialist joining the project get up to speed on context faster.
02Make task handovers clear
Different working hours only pay off with the right handover information. When a developer hands off a task, they need to explain what's been completed, what's been checked, and what decision is still pending. Having to re-examine the same issue because of missing information wastes the capacity of a large team. So speeding up a handover isn't just about shortening a meeting — it's about improving the quality of the information passed along.
03Show the customer real progress
A completion percentage on its own isn't enough. It's clearer to show a completed flow, explain the next step, and state plainly what customer decision is pending. If a screen's design is finished but its connections aren't, that distinction should be visible. That keeps the story of fast progress consistent with the result the customer can actually see.
04Bring a global team together around one delivery goal
At Paradigma7 we combine 17 years of experience with our large team of developers spread across different regions of the world. Serving clients across 7 continents in 7 languages, our goal is a communication and delivery setup that fits the customer's business. We covered this team's effect on delivery time in our global team article. Communication hours and response expectations are clarified on a per-project basis. Working globally doesn't automatically mean unlimited availability or round-the-clock support — standard support is provided during working hours. See our support packages article for details. Our custom software service runs on this communication setup.
05Checklist for a communication setup
- Are scope, decisions, and changes tracked in a single shared record?
- Is the expected result and acceptance criterion written for every task?
- Are completed work, open decisions, and known issues passed along at every task handover?
- Is the customer shown a working flow at regular intervals?
- Have communication hours and response expectations been set at the start of the project?
Written by
The Paradigma7 team
Product, engineering and operations
We are an Ankara-based team building software for Europe. Nothing here is theory: these are the processes we actually run on client projects.
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